Install Policy

Failed Installation Policy

At Black Dog Decals, we understand that installing decals and wallpapers can sometimes be challenging. If you experience a failed installation or encounter any difficulties during the application process, we're here to help.

If you're unable to successfully install your decal or wallpaper, please contact us immediately. Depending on the circumstances, we may offer to replace the item for free or at a discounted amount, on a case-by-case basis.

It's important to note that applying a decal or wallpaper onto an unrecommended surface, such as rough or textured walls, may result in difficulties during installation and could void any replacement discount or guarantee.

To process your claim, we kindly ask for photographic evidence of the failed installation. This will help us assess the situation and provide the appropriate assistance to ensure your satisfaction.

Thank you for choosing Black Dog Decals. We're committed to ensuring that your experience with our products is nothing short of exceptional.