Shipping & Returns

Production Time

All orders are made and shipped within 2 business days. Often, orders are made and shipped same day.

Shipping

Free USA shipping.

Ships via USPS and from a home studio just outside of New Orleans, LA.

Sorry, no international shipping.

Return Policy

Wallpapers: Returns are NOT ACCEPTED.

Sorry, but your order has been custom printed, just for you. Therefore it is unlikely be sold again. Samples are available and suggested prior to large wallpaper purchases.

Wall Decals: Returns ARE ACCEPTED within 30 days of delivery. Please return all items that were included in your box. Use return address from shipping label and add a note in the box stating that you want to return the decal. Buyer pays return shipping. Original shipping is not refunded and a 30% restocking fee may apply to help recover material cost.

Any order that has been customized (ex. custom name or font change) can not be returned.

If a decal is damaged in shipping it will be replaced free of charge. Please take photos of the damaged box and decals. Shipping insurance and I will need to see these photos to complete a claim.

In the extremely rare case of a decal proving to be defective, it will be replaced free of charge. Please provide photographic evidence of the defect, DON'T THROW THE DECAL OUT before taking photos!

Exchange Policy

Wallpapers: Exchanges are NOT ACCEPTED.

Wall Decals: Exchanges are accepted within 30 days of receipt. Please return all items that were included in your box. Use return address from shipping label and add a note in the box describing what you want to exchange for (ex. color or size). Buyer pays return shipping. Once exchange is received, Black Dog Decals will contact you for any additional cost associated with shipping your exchange.